Support Center
fdajee FAQ — Answers to Your Questions
From opening an account to claiming bonuses, deposits and withdrawals, and responsible gaming — find detailed information on everything.
fdajee is one of Bangladesh's popular online gaming platforms. Whether you have questions about account registration, depositing money via bKash or Nagad, the welcome bonus, cricket betting, or safe gaming — this page is for you. Browse the groups below to find the information you need. If any question remains unanswered, contact our 24/7 live chat support team.
Group 01
Account and Registration
To open an account at fdajee, you need an active mobile number or email address and a strong password. The registration process takes just a few minutes to complete. You must be at least 21 years old. Register with accurate information, as it will be needed during identity verification later.
No. Under fdajee's rules, only one account per person is allowed. Creating multiple accounts using the same mobile number, email, or payment details is prohibited. Violating this rule may result in all accounts being permanently closed and balances being forfeited.
Click the "Forgot your password?" option on the login page. Enter your registered mobile number or email address and a verification code will be sent to you. Enter the code correctly and you will be able to set a new password. If you have trouble, contact fdajee's 24/7 live chat support team.
Identity verification may be required when making large withdrawals or participating in certain promotions. The process is completed by uploading a clear photo of your National ID (NID) or passport. fdajee uses secure encryption to keep your information safe.
Yes. fdajee provides a mobile-friendly browser interface that works smoothly on both Android and iOS devices. Open the site directly in your browser and add a shortcut to your home screen — the experience is just like an app. All features including slots, live casino, and cricket betting are available on mobile.
Group 02
Deposits and Withdrawals
Deposits made via bKash, Nagad, and Rocket are generally credited to your fdajee account instantly. Rarely, network issues may cause a delay of a few minutes. If a deposit is not confirmed, contact live chat with your transaction reference number.
The minimum deposit amount at fdajee is ৳500 and the minimum withdrawal amount is also ৳500. This applies to all methods — bKash, Nagad, and Rocket. There are no extra charges on small transactions.
The withdrawal process at fdajee is usually completed within 5–30 minutes. It may take a little longer during peak traffic times, but our team always sends payments as quickly as possible. If a withdrawal is pending, you can get an update via live chat.
fdajee does not charge any fees of its own on deposits or withdrawals. However, Nagad or other payment providers may charge their own transaction fees — check the fee section in your Nagad app for details. There are no hidden charges from fdajee's side.
Winnings from bonus funds require wagering requirements to be met before withdrawal. The wagering requirement for the welcome bonus is 25x. However, winnings from your own deposited funds can be withdrawn at any time with no conditions.
Go to the cashier section of fdajee, select Rocket as the payment method, and follow the on-screen instructions. Complete the payment through the Rocket app or dial code. The minimum deposit amount is ৳500. Once confirmed, the amount will be credited to your gaming balance instantly.
Group 03
Games and How to Play
BPL, IPL, and T20 World Cup matches are available in the cricket section at fdajee. You can place bets before a match starts or during the game (live betting). Bet on various markets including match winner, toss, total runs, and top batsman. Odds for each market update in real time.
RTP (Return to Player) is a theoretical percentage representing how much players get back on average from a game over the long term. It does not guarantee winnings in any individual session. Each spin or hand operates independently. All games at fdajee are run on fair play principles.
Yes. fdajee's live casino games are powered by top providers such as Evolution Gaming and Ezugi, which are mobile-optimized. With a good internet connection (4G or Wi-Fi), you can play live blackjack, roulette, and baccarat with a live dealer.
Aviator by Spribe is a crash game. A plane flies across the screen while the multiplier increases. You must hit "Cash Out" before the plane crashes. The longer you wait, the higher the multiplier goes — but so does the risk. You can place two bets at the same time.
Low volatility slots give small wins more frequently — good for keeping your balance going longer. High volatility slots pay out larger amounts less often but the rewards can be bigger. Choose based on your budget and playing style. Both types are available at fdajee.
Group 04
Bonuses and Promotions
fdajee gives new players a 200% bonus on their first deposit up to ৳15,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus — letting you start playing with a total of ৳3,000. To receive the bonus, make your first deposit right after registering and use the applicable promo code.
25x wagering means you need to bet the bonus amount 25 times before withdrawing. Example: deposit ৳1,000 and receive a ৳2,000 bonus — total bonus balance is ৳2,000. 25x wagering means you must bet ৳2,000 × 25 = ৳50,000. After that, all winnings can be withdrawn without restriction.
The fdajee VIP program has four levels: Bronze, Silver, Gold, and Platinum. You can move up automatically by playing regularly. Higher levels offer more weekly cashback — at the Platinum level you receive a maximum of 1.5% weekly cashback.
Weekly cashback is credited directly to your account based on your VIP level. Bronze level receives up to 0.4%, Silver up to 0.8%, Gold up to 1.1%, and Platinum up to 1.5% cashback. Cashback is generally paid at the start of each week based on the previous week's activity.
The welcome bonus is capped at ৳15,000. So depositing ৳16,000 gives you a ৳15,000 bonus and your total balance will be ৳31,000. Depositing more than that will not increase the bonus beyond ৳15,000 — the maximum limit is fixed.
Group 05
Security and Responsible Gaming
Yes. fdajee uses industry-standard SSL encryption to keep all transactions and personal information secure. Your bKash, Nagad, or Rocket details are not stored on our servers. Each payment method has its own security layer that ensures additional protection.
No. fdajee is only for individuals aged 21 and above. Age is verified at the time of registration or withdrawal. Accounts of minors are closed immediately and any winnings are considered void. Parents should use parental controls on their children's devices.
fdajee takes responsible gaming very seriously. If you feel that gaming is getting out of control, contact our 24/7 live chat immediately or visit the Responsible Gaming page. You can set budget limits, take a temporary break, or use the self-exclusion option.
Contact fdajee live chat and make the request for self-exclusion. You can apply for 7 days, 30 days, 6 months, or permanent exclusion. During this period, both logging into your account and betting will be inactive. fdajee keeps this process completely confidential.
fdajee's customer support team is ready to help 24/7 via live chat in Bengali. Open the live chat window from any page on the site. You can also reach us by email: [email protected]. You will generally get the fastest response through live chat.
fdajee uses software only from established and trusted game providers — such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. These providers use random number generators (RNG) verified by independent auditing bodies. The outcome of every game is completely impartial and unpredictable.
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