fdajee Terms and Conditions

General Provisions

These terms and conditions ("Terms") govern the use of the fdajee platform and all of its services. By accessing the fdajee website, creating an account or using any service, you are considered to have agreed to these Terms.

fdajee is an online gaming platform that provides live casino, slots, cricket betting and various other gaming services for Bangladeshi users. These Terms form a legal agreement between you and fdajee.

1.1 Applicable Law

These Terms will be governed under applicable law. fdajee is committed to maintaining the quality of its services and ensuring the protection of its users.

1.2 Language

The original version of these Terms is written in Bengali. In the event of any ambiguity, the Bengali version will be considered authoritative.

Eligibility and Account Registration

2.1 Age Requirement

To open an account and use services on fdajee, you must be 21 years of age or older. Minors are strictly prohibited from creating accounts or participating in any gaming activity. fdajee may request proof of age verification at any time.

2.2 Registration Process

You must provide accurate and truthful information when registering an account. Each user may open only one account. Creating multiple accounts for the same person or family member is strictly prohibited.

2.3 Accuracy of Provided Information

The following information must be provided accurately at the time of registration:

• Full name (as per National ID card)
• Correct date of birth
• Active mobile number
• Valid email address (if applicable)

fdajee reserves the right to cancel an account at any time if false information is provided, and in such cases the applicable balance may be forfeited.

Account Security and Identity Verification

3.1 Password Protection

It is your responsibility to keep your account login details completely confidential. Never share your username or password with any third party. If you suspect unauthorized access, notify the fdajee support team immediately.

3.2 KYC Verification

fdajee may conduct Know Your Customer (KYC) verification at any time to ensure security. The following documents may be requested during this process:

• Copy of National ID card (NID) or passport
• Mobile banking account details (bKash, Nagad or Rocket)
• Recent photograph or selfie

Withdrawal facilities may be suspended until verification is complete. fdajee ensures that submitted information will be protected through SSL encryption.

Deposits, Withdrawals and Payments

4.1 Payment Methods

fdajee currently supports deposits and withdrawals through the following mobile banking methods:

4.2 Deposit Terms

• All deposit transactions will be processed in Bangladeshi Taka (BDT/৳).
• You must use your own mobile banking account when making a deposit.
• Deposits made through third parties are not permitted.
• fdajee reserves the right to reject any suspicious deposit transaction.

4.3 Withdrawal Terms

• Withdrawals can only be made to the payment account through which the deposit was made.
• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals may be suspended if any active bonus wagering requirement has not been met.
• Processing time is generally completed within 5 to 30 minutes.

Bonuses and Promotional Offers

5.1 Welcome Bonus

fdajee offers new members a 200% bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳500 is required to receive this bonus.

5.2 Bonus Examples

• If you deposit ৳1,000 → bonus ৳2,000 → total balance ৳3,000
• If you deposit ৳16,000 → bonus ৳15,000 (maximum limit) → total balance ৳31,000

5.3 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x). This means that to withdraw bonus funds, you must place bets totalling 25 times the sum of the deposit amount and the bonus.

5.4 General Bonus Rules

• Each user will receive the welcome bonus only once.
• After accepting a bonus, the wagering requirement must be met within the specified time limit.
• If multiple accounts from the same IP address or device claim a bonus, it will be considered void.
• fdajee reserves the right to withdraw, modify or cancel any bonus.
• Bonus balance cannot be withdrawn directly; it becomes withdrawable only after the wagering requirement is met.

5.5 VIP Cashback

fdajee's VIP program has four tiers, each offering weekly cashback:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.1% weekly cashback
• Platinum: up to 1.5% weekly cashback

Through regular play you can advance to higher VIP tiers. fdajee reserves the right to modify VIP benefits.

Gaming Rules

6.1 Fair Play Policy

fdajee ensures that all games are operated in accordance with fair play principles. The games available on our platform are supplied by verified software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi and other recognised providers.

6.2 Technical Errors

If any game is cancelled due to a system error, disconnection or any other technical issue, the bet for that round may be refunded. fdajee reserves the right to make the final decision.

6.3 Betting Limits

Each game has set minimum and maximum bet limits. fdajee reserves the right to change or restrict betting limits for any player, particularly if unusual betting patterns are observed.

Prohibited Activities

The following activities are strictly prohibited on the fdajee platform:

• Creating or managing multiple accounts
• Conducting artificial betting activity for the purpose of bonus abuse
• Using the platform for money laundering or illegal transfer of funds
• Attempting hacking, cracking or any other form of technical attack
• Using bots, automated software or any other unauthorised programs
• Stealing other users' information or committing identity fraud
• Exploiting any software bug or vulnerability on the platform
• Managing an account on behalf of a minor or granting them access

Account Suspension and Closure

8.1 Account Closure by fdajee

fdajee may suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions
• Providing false information
• Participating in prohibited activities
• Failing KYC verification
• Account remaining inactive for an extended period

8.2 Account Closure by the User

If you wish to close your account yourself, please contact our support team via 24/7 live chat. All pending withdrawals will be processed before the account is closed, however any bonus funds tied to unfulfilled bonus wagering requirements will be forfeited.

Limitation of Liability

fdajee provides its services on an "as is" basis. fdajee will not be held liable for the following:

• Losses or interruptions caused by internet connectivity issues
• Delays due to technical errors in third-party payment gateways
• Force majeure events (natural disasters, government restrictions, etc.)
• Account losses resulting from a user's own negligence
• Issues with the user's device or software

fdajee makes every effort to ensure maximum platform availability, however the service may occasionally be temporarily interrupted due to maintenance or unforeseen circumstances.

Privacy & Data Protection

fdajee takes the protection of your personal information very seriously. Our complete policy on data collection, use, and protection is detailed on our Privacy Policy page.

10.1 Use of Information

The information you provide will be used solely for account management, identity verification, payment processing, and customer support. fdajee does not sell personal information to any third party without your consent.

10.2 Cookies

fdajee uses cookies to improve the user experience on the platform. By using the website, you are considered to have agreed to the use of cookies.

Responsible Gaming

fdajee strongly believes in responsible gaming. We consider gaming to be entertainment — not a source of income.

11.1 Self-Control Tools

Users can manage their gaming activity using the following tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Self-Exclusion: Temporarily suspend your account for a specified period
• Reality Check: Reminders about time spent during a gaming session

To access these features, contact us via 24/7 live chat or visit our Responsible Gaming page.

11.2 Advisory Guidelines

• Never place bets beyond your means.
• Do not place bet after bet trying to recover losses.
• Do not think of gaming as a source of income.
• Do not bet with money set aside for personal or family expenses.
• Do not play while under the influence of alcohol or medication.

Dispute Resolution

12.1 Complaints Process

For any dispute or complaint, please contact fdajee's customer support team first. We will make every effort to resolve your issue quickly and fairly.

12.2 How to Submit a Complaint

• Get immediate assistance via 24/7 live chat.
• Send a written complaint by email.
• When submitting a complaint, please provide as much detail as possible.

12.3 Resolution Timeframe

fdajee will review complaints received and endeavour to resolve them within a reasonable time. Complex matters may require a longer investigation process, and the user will be kept updated accordingly.

Changes to Terms

fdajee reserves the right to change or update these terms and conditions at any time. For significant changes, a notice will be posted on the platform or users will be informed via their registered contact details.

If a user continues to use the fdajee platform after updated terms are published, this will be considered as acceptance of the revised terms. We therefore recommend regularly checking the "Last Updated" date shown at the top of the page.

Contact & Support

If you have any questions or need clarification about these terms and conditions, please contact our support team:

Our support team is available in Bengali 24 hours a day, seven days a week. Feel free to reach out with any issue or query.